| The Latest visitors report is real time (up to the exact second of the visit), and displays the total Unique Visitors for
the previous 24 hour period, hourly trend, visitors in the last hour, visitors expected by 12 am that period, visitors online, as well as all
the details including referral information for the last 50 visitors. To access this report click on "Latest
Visitors" at left. Please note that there may be a small discrepancy between real time visitor data and the daily summary
report available on the following day. Usually, the daily summary will show less unique visitors than the real time report because the real time report
counts all visitors, including robots and other automated crawlers, while the daily report only includes visitors who used an
actual web browser, and eliminates all others. |
| You can view various information about visitors including their ISP's domains, IP addresses, and countries of origin by clicking on the
corresponding link below the "Who" label at left. Please note, that by default, only IP addresses will be listed, and country
information will show as "Unknown" due to a high amount of resources required to obtain county information for each visitor's IP
address in real time. This feature could be enabled by clicking on the Log Manager icon in your control panel, and then on "Hostname
Lookups".
Warning: Enabling Hostname Lookups could decrease the loading speed of your website by as much as 35% because it forces the
web server to do a Hostname Lookup for every visitor's IP address! Hostname Lookups should only be enabled if you absolutely need to see the
countries and ISP's your visitors are connecting from in your Access Log file, and website statistics, and you are willing to accept the slower
loading speed. When Hostname Lookups are disabled (by default), only visitors' IP numbers are shown, but not ISP hostnames or countries of
origin (although a manual query can still be made to retrieve that information by clicking on the question mark next to each IP address on
the report).
|
Visits: Number of visits made by all
visitors. Think "session" here, say a unique IP accesses a page, and then
requests three others without an hour between any of the requests, all of the
"pages" are included in the visit, therefore you should expect multiple pages
per visit and multiple visits per unique visitor (assuming that some of the
unique IPs are logged with more than an hour between requests)
Pages: The number of "pages" logged. Only files that
don't match an entry in the NotPageList config parameter (and match an entry of
OnlyFiles config parameter if used) are counted as "Pages". Usually pages are
reserved for HTML files or CGI files, not images nor other files requested as a
result of loading a "Page" (like js,css... files).
Hits: Any files requested from the server (including
files that are "Pages") except those that match the SkipFiles config
parameter.
Bandwidth: Total number of bytes for pages,
images and files downloaded by web browsing. Note 1: Of course, this number
includes only traffic for web only (or mail only, or ftp only depending on value
of LogType). Note 2: This number does not include technical header data size
used inside the HTTP or HTTPS protocol or by protocols at a lower level (TCP,
IP...). Because of two previous notes, this number is often lower than
bandwith reported by your provider (your provider counts in most cases bandwitdh
at a lower level and includes all IP and UDP traffic).
Entry Page: First page viewed by a visitor
during its visit. Note: When a visit started at end of month to end at
beginning of next month, you might have an Entry page for the month report and
no Exit pages. That's why Entry pages can be different than Exit pages.
Exit Page: Last page viewed by a visitor
during its visit. Note: When a visit started at end of month to end at
beginning of next month, you might have an Entry page for the month report and
no Exit pages. That's why Entry pages can be different than Exit pages.
Session Duration: The time a visitor
spent on your site for each visit. Some Visits durations are 'unknown'
because they can't always be calculated. This is the major reason for this: -
Visit was not finished when 'update' occurred. - Visit started the last hour
(after 23:00) of the last day of a month (A technical reason prevents calculating duration of such sessions).
Grabber: A browser that is used primarily for
copying locally an entire site. These include for example "teleport",
"webcapture", "webcopier"...
Direct access / Bookmark: This number represent the
number of hits or ratio of hits when a visit to your site comes from a direct
access. This means the first page of your web site was called: - By typing
your URL on the web browser address bar - By clicking on your URL stored by a
visitor inside its favorites - By clicking on your URL found everywhere but
not another internet web pages (a link in a document, an application,
etc...) - Clicking an URL of your site inside a mail is often counted
here.
Add To Favorites: This value, available
in the "miscellaneous chart", reports an estimated indicator that can be used to
have an idea of the number of times a visitor has added your web site into its
favorite bookmarks. The technical rules for that is the following
formula: Number of Add to Favourites = round((x+y) / r) where x
= Number of hits made by IE browsers for "/anydir/favicon.ico", with a referer
field not defined, and with no 404 error code y = Number of hits made by IE
browsers for "/favicon.ico", with a referer field not defined, with or without
404 error code r = Ratio of hits made by IE browsers compared to hits made by
all browsers (r <= 1)
As you can see in formula, only IE is used to
count reliable "add", the "Add to favourites" for other browsers are estimated
using ratio of other browsers usage compared to ratio of IE usage. The reason is
that only IE do a hit on favicon.ico nearly ONLY when a user add the page to its
favourites. The other browsers make often hits on this file also for other
reasons so we can't count one "hit" as one "add" since it might be a hit for
another reason. Hits are treated different from errors to avoid
counting multiple hits made recursively in upper path when favicon.ico file is
not found in deeper directory of path. Note that this number is just an
indicator that is in most case higher than true value. The reason is that even
IE browser sometimes make hit on favicon without an "Add to favourites" action
by a user.
HTTP Status Codes: HTTP status codes are returned by
web servers to indicate the status of a request. Codes 200 and 304
are used to tell the browser the page can be viewed. All other codes generates
hits and traffic 'not seen' by the visitor. For example a return code 301 or 302
will tell the browser to ask another page. The browser will do another hit and
should finaly receive the page with a return code 200 and 304. All
codes that are 'unseen' traffic are isolated in the HTTP Status
report chart, enabled by the directives ShowHTTPErrorsStats.
in config file. You can also change value for 'not error' hits (set by default
to 200 and 304 with the ValidHTTPcodes
directive. The following table outlines all status codes defined for the
HTTP/1.1 draft specification outlined in IETF rfc 2068. They
are 3-digit codes where the first digit of this code identifies the class of the
status code and the remaining 2 digits correspond to the specific condition
within the response class. They are classified in 5 categories:
1xx class - Informational
Informational status codes are
provisional responses from the web server... they give the client a
heads-up on what the server is doing. Informational codes do not indicate
an error condition.
|
100 |
100
Continue The
continue status code tells the browser to continue sending a request
to the server. |
|
101 |
101
Switching Protocols
The server sends this response when the client asks to
switch from HTTP/1.0 to
HTTP/1.1 |
2xx class - Successful
This class of status code indicates
that the client's request was received, understood, and
successful.
|
200 |
200
Successful |
|
201 |
201
Created |
|
202 |
202
Accepted |
|
203 |
203
Non-Authorative Information |
|
204 |
204
No Content |
|
205 |
205
Reset Content |
|
206 |
206
Partial Content
The partial content success code is issued when the server
fulfills a partial GET request. This happens when the client is
downloading a multi-part document or part of a larger
file. |
3xx class - Redirection
This code tells the client that the
browser should be redirected to another URL in order to complete the
request. This is not an error condition.
|
300 |
300
Multiple Choices |
|
301 |
301
Moved Permanently |
|
302 |
302
Moved Temporarily |
|
303 |
303
See Other |
|
304 |
304
Not Modified |
|
305 |
305
Use Proxy |
4xx class - Client Error
This status code indicates that the
client has sent bad data or a malformed request to the server. Client
errors are generally issued by the webserver when a client tries to gain
access to a protected area using a bad username and
password.
|
400 |
400
Bad Request |
|
401 |
401
Unauthorized |
|
402 |
402
Payment Required |
|
403 |
403
Forbidden |
|
404 |
404
Not Found |
|
405 |
400
Method Not Allowed |
|
406 |
400
Not Acceptable |
|
407 |
400
Proxy Authentication Required |
|
408 |
400
Request Timeout |
|
409 |
409
Conflict |
|
410 |
410
Gone |
|
411 |
411
Length Required |
|
412 |
412
Precondition Failed |
|
413 |
413
Request Entity Too Long |
|
414 |
414
Request-URI Too Long |
|
415 |
415
Unsupported Media Type |
5xx class - Server Error
This status code indicates that the
client's request couldn't be succesfully processed due to some internal
error in the web server. These error codes may indicate something is
seriously wrong with the web server.
|
500 |
500
Internal Server Error
An internal server error has caused the server to abort your
request. This is an error condition that may also indicate a
misconfiguration with the web server. However, the most common
reason for 500 server errors is when you try to execute a script
that has syntax errors. |
|
501 |
501
Not Implemented
This code is generated by a webserver when the client
requests a service that is not implemented on the server. Typically,
not implemented codes are returned when a client attempts to POST
data to a non-CGI (ie, the form action tag refers to a
non-executable file). |
|
502 |
502
Bad Gateway The
server, when acting as a proxy, issues this response when it
receives a bad response from an upstream or support
server. |
|
503 |
503
Service Unavailable
The web server is too busy processing current requests to
listen to a new client. This error represents a serious problem with
the webserver (normally solved with a
reboot). |
|
504 |
504
Gateway Timeout
Gateway timeouts are normally issued by proxy servers when
an upstream or support server doesn't respond to a request in a
timely fashion. |
|
505 |
505
HTTP Version Not Supported
The server issues this status code when a
client tries to talk using an HTTP protocol that the server doesn't
support or is configured to ignore. |
|
|
SMTP Status Codes: SMTP status codes are returned by
mail servers to indicate the status of a sending/receiving mail. The status code
depends on mail server and preprocessor used to analyze log file. All codes
that are failure codes are isolated in the SMTP Status report chart. You can decide which codes are successfull mail transfer
that should not appear in this chart with the ValidSMTPCodes
directive. Here are values reported for most mail servers (This should also
be values when mail log file is preprocessing with maillogconvert.pl). SMTP
Errors are classified in 3 categories:
2xx/3xx class - Success
They are SMTP protocols successfull
answers
|
200 |
200
Non standard success response
Non standard success
response |
|
211 |
211
System status, or system help reply
System status, or system help
reply |
|
214 |
214
Help message
Help message |
|
220 |
220
Service ready
Service ready |
|
221 |
221
Service closing transmission channel
Service closing
transmission channel |
|
250 |
250
Requested mail action taken and completed
Your ISP mail server have
successfully executes a command and the DNS is reporting a positive
delivery. |
|
251 |
251
User not local: will forward to
Your message to a specified email address is not local to
the mail server, but it will accept and forward the message to a
different recipient email address. |
|
252 |
252
Recipient cannot be verified
Recipient cannot be verified but mail
server accepts the message and attempts delivery |
|
354 |
354
Start mail input and end with .
Indicates mail server is ready to
accept the message or instruct your mail client to send the message
body after the mail server have received the message
headers. |
4xx class - Temporary Errors
Those codes are temporary error
message. They are used to tell client sender that an error occured but he
can try to solve it but trying again, so in most cases, clients that
receive such codes will keep the mail in their queue and will try again
later.
|
421 |
421
Service not available, closing transmission
channel This
may be a reply to any command if the service knows it must shut
down. |
|
450 |
450
Requested mail action not taken: mailbox busy or access
denied Your ISP
mail server indicates that an email address does not exist or the
mailbox is busy. It could be the network connection went down while
sending, or it could also happen if the remote mail server does not
want to accept mail from you for some reason i.e. (IP address, From
address, Recipient, etc.) |
|
451 |
451
Requested mail action aborted: error in processing
Your ISP mail server indicates
that the mailing has been interrupted, usually due to overloading
from too many messages or transient failure is one in which the
message sent is valid, but some temporary event prevents the
successful sending of the message. Sending in the future may be
successful. |
|
452 |
452
Requested mail action not taken: insufficient system
storage Your
ISP mail server indicates, probable overloading from too many
messages and sending in the future may be
successful. |
|
453 |
453
Too many messages
Some mail servers have the option to reduce the number of
concurrent connection and also the number of messages sent per
connection. If you have a lot of messages queued up it could go over
the max number of messages per connection. To see if this is the
case you can try submitting only a few messages to that domain at a
time and then keep increasing the number until you find the maximum
number accepted by the server. |
5xx class - Permanent Errors
This are permanent error codes. Mail
transfer is definitly a failure. No other try will be done.
|
500 |
500
Syntax error, command unrecognized or command line too
long |
|
501 |
501
Syntax error in parameters or arguments |
|
502 |
502
Command not implemented |
|
503 |
503
Server encountered bad sequence of commands |
|
504 |
504
Command parameter not implemented |
|
521 |
521
does not accept mail or closing transmission
channel You
must be pop-authenticated before you can use this SMTP server and
you must use your mail address for the Sender/From
field. |
|
530 |
530
Access denied A
sendmailism ? |
|
550 |
550
Requested mail action not taken (Relaying not allowed, Unknown
recipient user, ...)
Sending an email to recipients outside of your domain are
not allowed or your mail server does not know that you have access
to use it for relaying messages and authentication is required. Or
to prevent the sending of SPAM some mail servers will not allow
(relay) send mail to any e-mail using another company’s network and
computer resources. |
|
551 |
551
User not local: please try or Invalid Address: Relay
request denied |
|
552 |
552
Requested mail action aborted: exceeded storage
allocation ISP
mail server indicates, probable overloading from too many
messages. |
|
553 |
553
Requested mail action not taken: mailbox name not
allowed Some
mail servers have the option to reduce the number of concurrent
connection and also the number of messages sent per connection. If
you have a lot of messages queued up (being sent) for a domain, it
could go over the maximum number of messages per connection and/or
some change to the message and/or destination must be made for
successful delivery. |
|
554 |
554
Requested mail action rejected: access denied |
|
557 |
557
Too many duplicate messages
Resource temporarily unavailable Indicates
(probable) that there is some kind of anti-spam system on the mail
server. |
| | |